Shipping policy

Thank you for visiting and shopping at Sleepytroll.com

Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Delivery is free of charge on all orders over 100 €.

 

Shipment method Estimated delivery time

We ship worldwide every business day from our storage and deliver within 1-3 business days in Europe. In any other country, the delivery may take between 1-5 business days.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

We ship to all countries including all charges for taxes and import costs included. Only customers in Russia will have to pay import duties upon receipt of their order.

The countries we ship to might change due to external factors which are out of our control.

Damages

Sleepytroll.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.